HA Prime Hydro-Infusion Cleanser

At Truemacy, we understand that plans can change, and we’re here to support you when they do. Whether it’s a change of mind or an unexpected situation, our cancellation process is designed to be simple, transparent, and hassle-free.

Before processing cancellation

You may cancel your order by contacting our support team at  info@Truemacy.in or calling 9351206045 (10 AM – 6 PM, Mon–Sat).

After processing cancellation

If the order has already been processed, you may refuse delivery at your doorstep to cancel the order.

Auto-Cancellation:

If the logistic partner can’t deliver your order due to:

• Delivery failure, or
• Address issues, or
• Reasons beyond our control

your order will be automatically cancelled once it comes back to the warehouse and is verified by our team.

* Reasons beyond our control shall include any unforeseen circumstances or external factors that prevent or materially
hinder the fulfilment of your order.

Refund Timelines

Refunds for cancelled orders (whether before or after being processed) will be initiated within 24–48 business hours of the product being received at the origin /dispatch centre and successfully verified and will be credited to the original payment method within 5–7 business days, in accordance with the Refund Policy.

Other Terms

• We do not allow partial cancellations of products included in combo packs or bundles. Cancelling any one item will result in the entire combo being cancelled.
• If your order has already been dispatched, cancellation may not be guaranteed. In such cases, we kindly request you to refuse the delivery so we can initiate the cancellation and refund process.
• Once an order is successfully delivered, it will be considered complete and non-cancellable. Any further requests will be handled under our Return and Exchange Policy, subject to eligibility criteria.