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Return to shopShipping & Refund Policy
At Truemacy, we believe that taking care of your skin and health shouldn’t feel like a chore or a gamble. When you shop with us, you’re not just clicking “buy” on a product; you’re trusting us with your wellness—and we don’t take that lightly.
We’ve put a lot of heart and effort in bring you items that actually make a difference in your daily routine. But we also know that a great product doesn’t mean much if it doesn’t arrive on time or if the return process is a headache.
To keep things simple and stress-free, we’ve laid out our shipping and refund details below. No fine print, no confusing jargon—just everything you need to know to shop with confidence.
SHIPPING POLICY
Our shipping process is designed to deliver your desired products with speed and authenticity, while keeping you informed every step of the way.
Shipping Charges
- FREE Shipping is available on all orders above ₹599.
- For orders valued ₹599 or below, a shipping fee of ₹80 applies, or as shown at checkout.
Order Processing & Delivery Timelines
- We aim to process most orders within 6–8 business hours of order confirmation.
- Standard delivery timelines are typically 2–3 business days after process.
- Stay Updated – Once your order is shipped, tracking details will be shared via SMS and email. Regular updates will follow, so we recommend keeping your contact number reachable to receive timely notifications.
*These timelines are indicative and may vary due to factors beyond our control
CANCELLATION POLICY
At Truemacy, we understand that plans can change, and we’re here to support you when they do. Whether it’s a change of mind or an unexpected situation, our cancellation process is designed to be simple, transparent, and hassle-free.
Before processing cancellation
You may cancel your order by contacting our support team at info@Truemacy.in or calling 9351206045 (10 AM – 6 PM, Mon–Sat).
After processing cancellation
If the order has already been processed, you may refuse delivery at your doorstep to cancel the order.
Auto-Cancellation:
If the logistic partner can’t deliver your order due to:
- Delivery failure, or
- Address issues, or
- Reasons beyond our control
your order will be automatically cancelled once it comes back to the warehouse and is verified by our team.
* Reasons beyond our control shall include any unforeseen circumstances or external factors that prevent or materially
hinder the fulfilment of your order.
Refund Timelines
Refunds for cancelled orders (whether before or after being processed) will be initiated within 24–48 business hours of the product being received at the origin /dispatch centre and successfully verified and will be credited to the original payment method within 5–7 business days, in accordance with the Refund Policy.
Other Terms
- We do not allow partial cancellations of products included in combo packs or bundles. Cancelling any one item will result in the entire combo being cancelled.
- If your order has already been dispatched, cancellation may not be guaranteed. In such cases, we kindly request you to refuse the delivery so we can initiate the cancellation and refund process.
- Once an order is successfully delivered, it will be considered complete and non-cancellable. Any further requests will be handled under our Return and Exchange Policy, subject to eligibility criteria.